Privacy Policy

1. Introduction

Welcome to mytradeshow.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trade show management platform.

By using mytradeshow.ai, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us:

• Account Information: Name, email address, password, phone number, company name, and job title when you create an account
• Profile Information: Profile picture, bio, contact preferences, and other information you choose to provide
• Organization Information: Company details, business address, tax information, and organizational structure
• Event Information: Event details, booth information, exhibitor lists, and event-related content you create or upload
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Messages, emails, and other communications sent through our platform

2.2 Information We Collect Automatically

When you use our service, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on pages, click patterns, and navigation paths
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs, error reports, and system performance data
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store preferences

2.3 Information from Third Parties

We may receive information about you from third parties:

• Authentication Providers: Information from authentication services you use to sign in
• Payment Processors: Transaction information and payment status
• Integration Partners: Data from services you connect to our platform (e.g., email providers, CRM systems)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our platform, including processing transactions, managing events, and facilitating connections between exhibitors and event organizers
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you service-related notifications, updates, security alerts, and administrative messages
• Personalization: To personalize your experience, recommend relevant events, and customize content
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Marketing: To send you promotional communications (with your consent) about our services, events, and partner offerings
• Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users
• Security: To detect, prevent, and address fraud, security breaches, and other harmful activities

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you explicitly consent to such sharing.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Email delivery services
• Cloud hosting and infrastructure
• Analytics and data processing
• Customer support services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

4.5 Platform Features

Certain information may be visible to other users as part of our platform functionality:

• Event organizers may see exhibitor information for events they manage
• Exhibitors may see event information and organizer contact details
• Organization members may see information shared within their organization

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing of your personal information
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@mytradeshow.ai. We will respond to your request within a reasonable timeframe.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is retained while your account is active and for a reasonable period after account closure to comply with legal obligations and resolve disputes.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use cookies for the following purposes:

• Essential cookies for platform functionality
• Authentication and security
• Preferences and settings
• Analytics and performance monitoring
• Marketing and advertising (with consent)

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through our platform for material changes.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: